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10/13/2020 Print
ID: KE  
Title: Public Concerns and Complaints  
Summary: Public Concerns and Complaints  
  Revised: 10/13/2020

Code: KE


The Board of Trustees, as the elected representatives of the patrons of this district, is always willing to listen to and consider public concerns about the educational or operational programs within the district, including personnel. Constructive criticisms of the schools is welcome when it is motivated by a sincere desire to improve and to equip the schools of the districts to do their tasks more effectively. While individual Board members may listen to and consider concerns addressed to them by members of the public, no Board member in his individual capacity has authority to act except in a lawfully called Board meeting at which a quorum is present.

Normally complaints involving the educational or operational program of a particular school should be addressed first to the building administrator and then, if not satisfied, to the superinten¬dent and ultimately to the Board as a whole. Concerns or complaints involving the educational or operational program of the district as a whole or any other area involving the district as a whole should initially be addressed to the superintendent, and then if a satisfactory result is not obtained, to the Board of Trustees. Any person who has a particular area of concern or problem may request to be put on the agenda for purposes of addressing such issue. Any person who has a concern or complaint about a confidential matter or a matter involving personnel may be directed to present his concern or complaint in an executive session of the Board and the Board may elect to deliberate on such concern in executive session.

Complaints to any Board member involving personnel will in most instances be referred back through proper administrative channels for solution and/or investigation prior to action by the Board. When making a complaint, please make a copy of the complaint available to the superintendent. If the complaint involves the superintendent, please copy the Board Chair.

The proper channeling of complaints involving instruction, discipline, learning materials and/or participation in extra-curricular activities should generally be as follows:

1) teacher (coach);
2) principal;
3) superintendent;
4) board.

The proper channeling of complaints involving food service, recreation, facilities, finances, human resources or technology shall be to direct the individual(s) complaining as follows, and in succession only in the event the problem or concern is not resolved at the preceding level:
1. First to the Employee responsible for area of concern (e.g., head custodian, head cook, bookkeeper);
2. Director or Administrator responsible for area of concern;
3. Superintendent or Assistant Superintendent;
4. School Board.

The board reserves the right to take the complaint under advisement so that it may be investigated before a decision is made.

Any complaint(s) about school personnel will always be referred through the administrative channels as above described before it is finally presented to the Board for consideration and/or action.

A complaint can be made in writing (email or paper), while following the above chain of command. If that complaint is not addressed and resolved within two (2) weeks, the complainant may move to the next level with another written complaint, and two (2) week period for resolution.